polychrome_pen: (MOTU - He-Man and Teela)
[personal profile] polychrome_pen
For those who don't collect toys, Masters of the Universe Classics (MOTUC) is a line of new MOTU figures produced and sold exclusively by MattyCollector.com. They're a nice blend between the old 80s figures and the line produced in the early-mid 2000s (200X). They're very popular among collectors, and some of the figures have been known to sell out in less than TEN minutes on the site.

The real problem is that the site has the most FAIL-filled ordering system I have ever seen.

Now, I logged on around 9:30 PST (the figures release at 12:00 EST), fully suspecting that SDCC Prince Adam and Orko would be gone already. First off, because the traffic was so heavy, just getting to the main page was an ordeal. It sends you into this White Screen of Death for several minutes before you can even see if the figure is still in stock or not. Once I found that it actually was, I added it to my cart - sending me back to the White Screen of Death for a while. After putting in my address/email/password, it was back to the White Screen until you could put your credit card info in. Finally submitting your order, you get sent - guess where? - back to the White Screen of Death until you know it went through and you get a confirmation email. I was shocked to actually get these.

Interestingly, when I went back to the main page it was close to 10:00 and the figures were sold out! I must have gotten one of the last ones!

But that was seriously one of the worst buying experiences I've ever had. Black Friday has been better - at least there are people to talk to in line. Let's hope the figure is good!

Date: 2010-08-03 01:39 pm (UTC)
From: [identity profile] alisonchainsv1.livejournal.com
I gave up about a year ago on MOTUC because of that. That whole screw up with Trap Jaw was kinda the last straw for me. Which sucks because I LOOOOVE MOTU, and I love the two MOTUC figures I was able to get.

Date: 2010-08-03 06:35 pm (UTC)
From: [identity profile] ry-sabir.livejournal.com
What was the screw-up with Trap Jaw?

Yeah, I'm not too sure on my future of collecting this line. An hour for one of the figures to sell out seems to be almost long these days, and I still had trouble with getting it. Because of their low production runs, Mattel seems to have created a scenario where the site gets dive-bombed whenever a new figure releases because everyone is afraid of it selling out!

Date: 2010-08-04 01:34 am (UTC)
From: [identity profile] alisonchainsv1.livejournal.com
Basically the site got so hammered when Trap Jaw came out no one (Except seemingly scalpers....) Could get one easily. Most of the time the site would work fine UNTIL CHECK OUT! By the time the site started working for most again, they were already sold out.

Then they proceeded to brag about how well Trap Jaw sold. You should have seen their facebook page filled with complaints over the whole fiasco.

Date: 2010-08-04 04:33 pm (UTC)
From: [identity profile] ry-sabir.livejournal.com
I definitely hate the amount of scalping going on with this line. It really detracts from the fun!

And in case you wanted to brave the site again, Trap Jaw is re-releasing on the 16th of this month. :)

Date: 2010-08-06 12:26 am (UTC)
From: [identity profile] alisonchainsv1.livejournal.com
Of course, I'm so broke because I'm moving, and NOW they re-release him! That is just my luck! haha.

Date: 2010-08-04 08:58 am (UTC)
From: [identity profile] tenken.livejournal.com
Yeaaaaaah, how's that "buying moratorium" working out for you, Captain Spendsalot? :P

Also, I didn't know there were white screens of death. Are you talking of everyone's favorite internet page, the 404 Error?

Date: 2010-08-04 04:31 pm (UTC)
From: [identity profile] ry-sabir.livejournal.com
But I really AM done buying NOW. XD

No, the white screen of death is this sort of purgatory-like loading page that the site puts you in due to the high volume of traffic. It's kind of like standing in line, except on the internet.

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